Webinar:

Customer support tool advantages
- improve quality deliveries on both Wi-Fi and customer support calls


Are you aware of the advantages of a customer support tool? Or did you know that a cloud-based customer support tool is key to improve quality deliveries on both Wi-Fi and customer support calls?

Support calls are costly and there are expensive truck-rolls and possible CPE returns, when issues are not solved: not to mention the worst-case costs incurred if a customer is lost. Accordingly, efficient troubleshooting is crucial to keep costs low and customers happy, but if supporters are left with nothing but “My Wi-Fi is bad” from end-users it is not an easy task.

At this webinar you will discover how a cloud-based customer support tool will help you overcome this issue, as data-driven insights makes it much easier to provide visibility and efficient support at all support levels. 

 

Highlights:

  • Customer support tool insights – the value of data 
  • How a reporting tool is taking customer support to the next level
  • Demo: ICONS in-home monitoring solution 

 

Format: 45 min. live presentation including wrap-up chat session for in-depth questions.

 

Profiles: The webinar is designed for support and technical profiles with a basic understanding of FTTH technologies and network monitoring.

 

Submit the form to your right, and you will receive an email with a link to the webinar.