Real time Network Monitoring
For Network Operators and ISPs intelligent insights are key to reduce and shorten support calls. Learn how real-time monitoring gathers, analyses and process information that enables operations to initiate /preemptive fault handling and gives customer support center a much faster problem solving time. Also get insights how utilize data to improve customer support efficiency which helps increase customer satisfaction.
- How to empower 1st line support to solve most service calls immediately.
- How to initiate proactive fault handling based on insights
- Why better customer insights increase customer satisfaction
Format: 45-60 min. presentation
Profiles: The webinar is designed for support and technical profiles with a basic understanding of FTTH and Network monitoring.
Submit the form to your right, and you will receive an email with a link to the webinar.